PRIVACY POLICY
Last updated: January 22, 2026
This Privacy Policy describes how Korean Life: Savvy Tips & Insights (“we”, “us”, or “our”), operating at http://www.liveinkojpau.com, collects, uses, and protects your personal information when you use our website and services. Our related concierge services operate at http://www.justaskjin.liveinkojpau.com and are also covered by this policy.
Questions or concerns? Contact us at jin@justaskjin.liveinkojpau.com.
TABLE OF CONTENTS
1. What information do we collect? 2. How do we process your information? 3. When and with whom do we share your information? 4. Do we use cookies? 5. How long do we keep your information? 6. How do we keep your information safe? 7. What are your privacy rights? 8. Controls for Do-Not-Track features 9. Do United States residents have specific privacy rights? 10. Do other regions have specific privacy rights? 11. Do we make updates to this policy? 12. How can you contact us? 13. How can you review, update, or delete your data?1. WHAT INFORMATION DO WE COLLECT?
Information you provide to us
We collect personal information you voluntarily provide when you use our services or contact us. This includes:
- Full name
- Email address
- Phone number, WhatsApp number, LINE ID, or KakaoTalk ID
- Delivery address (for food delivery concierge orders)
- Arrival details such as date, time, flight number, and airport (for airport arrival support bookings)
- Service preferences, dietary restrictions, or special requests
Sensitive information. We do not process sensitive personal information such as racial or ethnic origin, religious beliefs, health records, financial account numbers, or government identification numbers.
All personal information you provide must be true, complete, and accurate. Please notify us of any changes.
Information collected automatically
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used solely to maintain and improve the website and is not used to personally identify you.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for the following purposes:
- To provide and fulfil our services — including placing food delivery orders, coordinating airport arrival support, booking reservations, and assisting with expat administrative tasks on your behalf.
- To communicate with you — responding to enquiries and sending booking confirmations, order updates, and ETA notifications via WhatsApp, LINE, KakaoTalk, or email.
- To send administrative information — including PayPal invoices, booking confirmations, and updates to our terms or policies.
- To improve our services — understanding how our website is used to make it more helpful.
- To comply with legal obligations — responding to legal requests and exercising or defending our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. We may share your information only in the following limited situations:
- Service fulfilment: When placing orders on your behalf via Baemin or Coupang Eats, your delivery address is used solely to complete your order.
- Payment processing: Payments are processed via PayPal. We do not receive or store your payment card details.
- Automation tools: We use Make (formerly Integromat) to automate order notifications. Order details are transmitted securely and used only for service delivery.
- Business transfers: If our business is acquired or merged, your information may be transferred as part of that transaction.
- Legal requirements: We may disclose your information if required by applicable law or valid legal requests.
4. DO WE USE COOKIES?
We may use cookies and similar tracking technologies to gather basic information when you interact with our website. These help us maintain security, prevent errors, save your preferences, and assist with basic site functions. We may also allow third-party analytics providers to use tracking technologies on our website. Most web browsers accept cookies by default. You can set your browser to refuse cookies, though some features of our website may not function properly if you do so.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law. Order and booking records are generally retained for up to 12 months, after which they are deleted or anonymised.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement appropriate technical and organisational security measures to protect your personal information, including using secure communication channels and limiting access to personal data to only those who need it to deliver your service. However, no electronic transmission over the internet can be guaranteed to be 100% secure. You share information with us at your own risk.
7. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have the following rights:
- Right to access — request a copy of the personal information we hold about you.
- Right to correct — request correction of inaccurate or incomplete information.
- Right to delete — request deletion of your personal information.
- Right to withdraw consent — withdraw consent at any time without affecting prior lawful processing.
- Right to object — object to our processing in certain circumstances.
To exercise any of these rights, contact us at jin@justaskjin.liveinkojpau.com. We will respond within 30 days.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
No uniform technology standard for recognising Do-Not-Track (“DNT”) signals has been finalised, and we do not currently respond to DNT browser signals. We do recognise and honour Global Privacy Control (GPC) signals where supported.
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a US state resident with applicable data protection rights, you may have the right to know, access, correct, delete, and opt out of the sale of your personal data. We do not sell personal information. To exercise these rights, contact us at jin@justaskjin.liveinkojpau.com or submit a data subject access request.
Categories of personal information collected (past 12 months)
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email, phone number, IP address | YES |
| B. Personal information (CA Customer Records) | Name, contact information | YES |
| C. Protected classification characteristics | Gender, age, ethnicity | NO |
| D. Commercial information | Transaction history | NO |
| E. Biometric information | Fingerprints, voiceprints | NO |
| F. Internet or network activity | Browsing history | NO |
| G. Geolocation data | Precise device location | NO |
| H. Audio or visual information | Images, recordings | NO |
| I. Professional or employment information | Job title, work history | NO |
| J. Education information | Student records | NO |
| K. Inferences from personal data | Profiles, preferences | NO |
| L. Sensitive personal information | Health, financial, government ID | NO |
10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
Australia and New Zealand
We process personal information in accordance with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. You may lodge a complaint with the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.
Republic of South Africa
If unsatisfied with how we handle your complaint, you may contact the Information Regulator (South Africa) at enquiries@inforegulator.org.za.
South Korea
Our services are operated from South Korea. We process personal information in accordance with the Personal Information Protection Act (PIPA) and other applicable Korean data protection laws.
11. DO WE MAKE UPDATES TO THIS POLICY?
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
12. HOW CAN YOU CONTACT US?
Business name: Korean Life: Savvy Tips & Insights / Just Ask Jin
Email: jin@justaskjin.liveinkojpau.com
Location: Hwaseong, Gyeonggi-do, South Korea
Websites: liveinkojpau.com · justaskjin.liveinkojpau.com
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
To request access to, correction of, or deletion of your personal information, contact us at jin@justaskjin.liveinkojpau.com or submit a data subject access request. We will respond within 30 days.